This is our policy regarding Covid related cancellations and refunds

  • If there is a National lockdown we would offer a full refund (or reschedule if preferred)

  • If there is a local Isle of Wight lockdown we would offer a full refund (or reschedule if preferred)

  • Our refund guarantee covers national and local lockdowns, but does NOT cover you (or members of your party) for being unable to travel because you (or a member of your party) become unwell with Covid, or are have to quarantine or self-isolate. These events can be covered by taking out suitable travel insurance. There are now a number of policies that include cover for illness with Covid and self-isolation and some bank annual travel policies also cover this. Alternatively, you can look for suitable cover on comparison sites such as GoCompare We are not promoting, endorsing or recommending any particular product, and do not benefit financially from, nor have any formal relationship with, any of these providers that we share for your research purposes. Coverwise , Trailfinders

 

BOOKINGS

We will email to confirm your booking. You must be over 18 at the time of booking. Bookings are accepted at our discretion. As soon as you receive a confirmation of booking you must check it carefully and report any errors immediately. Payment balance is due strictly 4 weeks prior to your holiday. It is your responsibility to ensure that we have a correct email address for you – or to let us know if you would prefer a postal reminder. For more details on booking procedures see here

DEPOSITS

You will be asked for a deposit to secure and confirm your holiday. Once confirmed this deposit is NOT refundable unless the holiday is cancelled by us. However, we do usually refund a deposit if we manage to re-let the date but please understand that this is not guaranteed and we do not have to refund the deposit as a matter of course.

DAMAGES DEPOSIT/BOND

We reserve the right to request a damages deposit – usually only for group bookings. This returnable deposit must be paid in advance, at the same time as all balances are due, 4 weeks before your holiday. It is held against any damages, breakages, loss of keys, unexpected cleaning and suchlike.  The deposit will be returned as soon as administratively possible after your stay, providing everything is in order. If a deposit has not been paid we reserve the right to charge for any reasonable breakages or damages that are caused by anything other than general wear and tear.

CANCELLATIONS

Cancellation by YOU – If you have to cancel your holiday, for whatever reason, you must contact us immediately. If you cancel your holiday at least 4 weeks before your holiday is due we will retain the deposit but return any balances paid.. If you cancel your holiday within 4 weeks of the start date the final balance is nonrefundable. Should we find it possible to re-let the date then we will refund your payment, less the deposit. We recommend that guests take out their own insurance to cover this eventuality.

NUMBER OF PERSONS

Your holiday group must not exceed the maximum number of persons allotted to each accommodation – except in certain very limited circumstances and agreed in writing by us. If you do we can refuse you access to the property or ask you to leave. This will deem the holiday to have been cancelled by you and you will not be entitled to any refunds.

ARRIVAL AND DEPARTURE TIMES

These can vary and we do ask you to carefully check your correspondence!

ACCESS

You must allow us (or anyone representing us/workmen etc.)access to the accommodation at any reasonable time during your stay.

LOST PROPERTY

Any items left behind and to be returned are liable to a £10 handling charge plus P&P.

INSURANCE

As well obtaining a general holiday insurance to cover the holiday cost if you are unable to make your date – guests are advised to insure yourself against loss or damage to valuables whilst away from home.

PETS

Pets are allowed with prior arrangement

SMOKING

Strictly prohibited at all our accommodation but allowed in outside areas

PERSONAL DETAILS

We do require some personal details when you make a booking. We take all reasonable steps to ensure security and privacy of your details. We DO NOT pass on any personal details to anyone else at any time. We require a valid email address unless you prefer to correspond by post. We do not correspond by post unless specifically asked to do so.

 

Covid 19 - What we ask of you

  • You must carefully read our main Terms and Conditions an ensure that you are aware and agree to our cancellation policies

  • Do NOT come on holiday if anyone in your group is unwell

  • Once you are staying with us and anyone in your group is showing symptoms of Coronavirus please inform us and follow latest government advice.

  • All refuse must be taken to bins next to the car park

  • Check in time is now 4pm – check out is 10.00am or before

  • Please respect those guests coming after you and ensure all washing up done to highest standards at highest temperature possible. Washing up liquid etc supplied

  • This protocol is subject to change on new government advice